Shipping policy

 

We at 7Pandas truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase.

At 7Pandas, there are various ways to get your products to your doorstep! Discover which delivery method suits you best before your purchase. 

 

Following are the terms and conditions that constitute our Shipping Policy:

1. All orders will be processed at our Campbellfield warehouse in Victoria within 1 business day.

2. To deliver our orders, we primarily use Australia Post, Couriers Please, and other third-party couriers. Our orders usually take 3-5 business days in Metro areas and 10 business days outside of Metro areas.

3. Local Pickup is available. Please contact us through email at customercare@7pandas.com.au or phone at +61 0415601339 prior pickup to avoid disappointments.

4. PO Boxes are not accessible by our couriers. Please make sure you give us a physical address where we can deliver your package. In the event that no one is present at the delivery address during the delivery, our deliveries are set to Authority to Leave (ATL) by default.

 5. Items will be returned to the courier depot with a notice card left in the mailbox for apartment units where couriers are unable to access. Please note that once the parcels are handed over to the couriers, 7Panda's obligation ends. Please keep track of your package, as couriers can not leave a note card if mailboxes are not available.

6. Express Delivery is only available upon request - please email at customercare@7pandas.com.au or call us at +61 0415601339 to arrange for express delivery if you require the order to arrive urgently.

7. Our items are certified and manufactured for Australia. This applies mainly to Electrical Appliances and Lighting fixtures. If you are purchasing from overseas, please contact us prior to purchasing your order to ensure that our products, such as lighting products, are compatible with your country.

8. Please open and inspect your package as soon as it arrives. If you are dissatisfied with the product, it has been damaged, or you have any questions about it, please see our Refund Policy.

 

Thank you for your continuous support!

 

7Pandas Australia