Delivery Information

*Please note that during holiday and peak periods or extreme weather conditions, delays may occur. *


Shipping Rates

A$9.99 flat rate, inclusive of GST. 


Important information

  • We uses Australia Post and various delivery couriers. We accept PO boxes.
  • During delivery, if couriers are unable to contact an receiver, the parcels will be left under an "authority to leave" (ATL) instruction at a safe area within your house compound or at the front porch.
  • Please open and inspect your item as soon as you receive the item so that any problems may be resolved within the 30 day returns period. 
  • Some remote areas cannot be reached by our couriers.
  • We will contact you to discuss an alternative address or an upgrade to special couriers if required with the necessary addtional top ups.
  • In cases where your shipping charge is extraordinarily high, we reserve the right to contact you to discuss extra shipping charges or you may opt to cancel your order.Our obligation for delivery ends as soon as the item is collected by our couriers. You will be given a tracking ID to track and manage your order thereafter. 
  • We are not responsible for correspondence between receiver and carrier companies after that, nor for delays in deliveries caused by carrier companies. It will be your responsibility to track your parcel's arrival to you.
  • Our Estimated Times of Delivery (ETA) are those provided by our courier companies and are not a guarantee of delivery times.
  • Certain products available for sale through the Web Site may not be located at 7pandas Australian warehouse. They may be warehoused by the suppliers or manufacturers of those products, including in locations outside Australia.


Estimated Transit time after parcel is despatched:

State  Transit Time
VIC   1  to  2 working days 
NSW, SA  2  to  3 working days 
QLD 3  to  4 working days 
WA 4  to  6 working days
NT, TAS 7  to 10 working days